Shipping policy
SHIPPING POLICY
Last updated: July 28, 2026
OVERVIEW
Thank you for shopping with Mulch Leather Co. We are committed to delivering your premium leather pieces safely and promptly. Please read our shipping policy carefully.
PROCESSING TIME
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. During peak periods, processing times may be slightly longer — we will notify you if there are any significant delays.
For custom or made-to-order pieces, please allow additional production time. Estimated lead times will be communicated at the time of purchase.
DOMESTIC SHIPPING (UNITED STATES)
We ship to most of the states and territories across USA. Shipping rates and estimated delivery times are calculated at checkout based on your location and the size/weight of your order.
- Standard Shipping: 2–5 business days
- Express Shipping: 1–3 business days
Free standard shipping may be available on orders over a qualifying threshold — check our website for current promotions.
INTERNATIONAL SHIPPING
We do not ship to international destinations at the moment. Soon our international shipping will be available.
Please note that international orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the sole responsibility of the customer. Mulch Leather Co has no control over these charges and cannot predict their amount.
LARGE & HEAVY ITEMS
Some of our furniture pieces — including sofas, chairs, benches, and ottomans — are large and heavy items that require special freight handling. Delivery for these items will be arranged separately, and our team will contact you to schedule a suitable delivery window. Additional freight charges may apply and will be communicated prior to dispatch.
ORDER TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this to monitor your delivery status. If you have not received your tracking information within 5 business days of placing your order, please contact us at support@mulchleather.com.
DAMAGED OR LOST ORDERS
Mulch Leather Co takes great care in packaging every order. If your item arrives damaged, please contact us within 48 hours of delivery at support@mulchleather.com with your order number and photos of the damage. We will work with you to resolve the issue promptly.
If your order appears to be lost in transit, please contact us and we will liaise with the carrier on your behalf.
INCORRECT ADDRESS
Please ensure your shipping address is correct at the time of checkout. Mulch Leather Co is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at support@mulchleather.com and we will do our best to update it before dispatch.
CONTACT US
For any shipping-related enquiries, please reach out to us at: support@mulchleather.com