Shipping Policy

At Mulch Leather Co, every order is treated with care, respect, and precision. We don’t mass-produce or stockpile hundreds of pre-made items — each jacket is individually reviewed, perfected, and packaged only after an order is received. This ensures you receive a product crafted specifically for you, with quality and attention that meets our highest standards.

Processing Time

We understand that fast delivery matters. Our team works diligently to prepare your order as quickly as possible while maintaining our commitment to quality. Each jacket undergoes a series of steps — material selection, quality analysis, final touch-ups, and packaging — before dispatch.

Because we complete each order individually, our standard processing time is 2–5 business days. This short preparation period allows us to ensure every jacket is finished to perfection before it leaves our workshop.

Shipping Methods & Delivery Time

• Standard Shipping: 10–15 business days
• Express Shipping: 5–8 business days

All delivery times are estimates and may vary depending on your location, seasonal demand, or courier delays. Shipping charges for each method are calculated and displayed at checkout before you complete your order.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and a direct link to follow your delivery status. We encourage customers to monitor their shipment to stay updated on expected delivery dates.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, or other fees imposed by your local authorities. These charges, if applicable, are the responsibility of the recipient. Please check with your local customs office for more information on potential import fees before ordering.

Incorrect or Damaged Shipments

If you receive an incorrect or damaged product, please contact us within 7 days of delivery at support@mulchleather.com. Include your order number and clear photos of the issue, and our team will promptly arrange a replacement or refund.

Lost Packages

We partner with reputable courier services to ensure safe delivery. In rare cases where a package is lost in transit, we’ll coordinate with the carrier to locate it. If the carrier confirms the package as lost, we will issue a replacement or refund immediately.

Delivery Delays

Occasional delays may occur due to customs clearance, courier backlogs, or unforeseen logistical circumstances. While these are beyond our control, we continuously monitor each shipment to keep our customers updated and ensure timely delivery.

Pre-Orders & Custom Jackets

Pre-ordered or custom-designed jackets follow special timelines. Estimated production and delivery times are communicated at checkout or in your confirmation email. Each custom piece is handcrafted — please allow the full stated timeframe to ensure the best quality result.