Shipping Policy

Processing & Dispatch

All Orders

All orders — including furniture, hides, sheets, and accessories — are processed and dispatched within 1–3 business days of order placement. Most of our furniture is ready-made and ships on the same timeline as other products.

Custom Furniture Requests

If you are requesting a custom furniture modification or build, contact us at support@mulchleather.com for a custom quote and production timeline. Custom builds will have a separate delivery estimate provided at order confirmation.

Holidays & Delays

Processing times are business days (Monday–Friday, excluding public holidays). During peak seasons, processing may take slightly longer. We will contact you if your order is delayed beyond the stated window.

Shipping Destinations & Costs

Coverage

We currently ship to USA destinations only. Shipping is calculated at checkout based on your order total and delivery speed preference.

Shipping Options & Rates

Choose your preferred delivery speed:

• Standard Shipping: $7.99 — Free for orders $50.00 and up
• Express Shipping: $11.99 — Free for orders $99.00 and up

Rates are flat and do not vary by weight or dimensions.

Delivery Times

Standard and Express shipping times vary by destination but typically arrive within 5–10 business days after dispatch. You will receive a tracking number via email.

Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number and carrier information. Use this to monitor your delivery in real time.

Large Items & Freight Delivery

Furniture & Large Orders

Due to size and weight, furniture and large orders are shipped via freight courier. Our logistics team will contact you to arrange a suitable delivery window and obtain a signature confirmation.

Delivery Coordination

Please ensure someone is available to receive delivery. Re-delivery fees may apply if the initial delivery attempt is unsuccessful. Large items typically require a clear space for unloading.

Handling During Freight Delivery

Our freight partners are experienced with furniture. However, we strongly recommend inspecting the item during unloading and noting any damage on the delivery docket before the driver departs.

Delivery Inspection & Damage Reporting

Inspect Upon Arrival

We strongly recommend inspecting your order at the time of delivery. Check the packaging and item for any visible damage, defects, or signs of mishandling.

Damage on Delivery

If you notice damage to packaging or the item itself, note it on the delivery docket immediately and take photos. This protects your claim.

Report Damage Promptly

Contact us immediately after delivery if you discover damage:

• Email: support@mulchleather.com
• Include: Order number, photos of damage, and your delivery docket notes

Damage reported after these windows may not be eligible for replacement or refund, depending on the circumstances. Report early to protect your claim.

What Happens Next

Once we receive your damage report with photos:

• We review the claim within 1 business day
• Approved claims are processed immediately
• We arrange replacement shipment or full refund
• Return shipping is covered by us at no cost

See our Refund & Returns Policy for full details on replacements and refunds.

Loss or Damage in Transit

Mulch Leather Co. is liable for orders lost or damaged by the carrier during transit. If your shipment is damaged or lost, we will file a claim with the carrier and either send you a replacement or issue a full refund.

If your order does not arrive or arrives damaged:

1. Report the issue within the specified damage window:
   • Furniture: Within 48 hours of delivery
   • Hides, Sheets, Accessories: Within 14 days of delivery
2. Provide tracking number and clear photos of damage
3. We will file a carrier claim and arrange replacement or refund
4. You will not be charged for return shipping — we handle it all

Report damage or loss promptly to support@mulchleather.com with your order number and tracking number.

Special Requests & Hold Requests

Address Changes

If you need to change your delivery address, contact us within 24 hours of placing your order. We will attempt to accommodate the request, but cannot guarantee success if the order has already been dispatched.

Hold Requests

If you need to delay delivery, contact support@mulchleather.com as soon as possible. We can hold orders for up to 14 days.

Contact & Shipping Support

For questions about your shipment, tracking, or delivery:

• Email: support@mulchleather.com
• Response time: We aim to respond within 1 business day
• Include: Order number and tracking number (if available)